Changing wrists

[Watt]

I got a fitbit yesterday and just discovered I need to use my non-dominant right hand.. I'm a leftie.. How do I do that on the app? Thanks

[SunsetRunner]

Hi @Watt - So sorry to hear of these issues. It sounds like you may have a bad device. Is it possible for the person who purchased the gift to return it or exchange it for another? Was it a new purchase?

[Watt]

Yea they purchased it new, but they aren’t sure they kept the docket, they are going to search for me so fingers crossed otherwise bummer I guess if it’s defective there will be nothing I can try 😔 

[Watt]

😔 they no longer have the receipt 

is there a way I can contact Fitbit ? I’m in Australia if that makes any difference 

[Rich_Laue]

The link to Contact Fitbit may be found in the top right slide out menu. 

Not knowing the history, is it possible the tracker sat with a dead battery for a few months/years?