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Charging cable not working

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‎02-15-2020 02:55 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-15-2020 02:55 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

The charging cable for my Alta HR Fitbit has been malfunctioning as it would be on charge then it would stop charging at random times and I would have to wiggle the charger around for it to charge again, Please help me with this problem or I’ll be getting a refund back as I’ve only bought it a few months ago and I don’t want to buy a new charger as this should be work since it is only brand new, I am not happy with is!!

 

Moderator edit: Subject for clarity 

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‎02-16-2020 17:06

‎02-16-2020 17:06

Hi @Joanna0908, welcome to the Community Forums!

 

Thanks for bringing this to my attention, I understand how frustrating this matter can be for you. I'd like to let you know that our Customer Support team informed me that they already provided you assistance with this situation. Therefore, my best advice for you at this moment will be to check your email address for any update from them and to move forward with this situation.

 

For any refund-related inquiry, please check our policies here. 

 

I'll be around if you need anything else.

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