help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-13-2021 06:20

‎04-13-2021 06:20

My Alta HR shows a exclamation mark instead of charging. How can I fix this?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-13-2021 19:10

‎04-13-2021 19:10

Hi @Asag,

 

That exclamation mark means the battery is dead.  Please leave it on the charger for a good 2 hours to get a decent charge and it should go away.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎04-14-2021 08:36

In response to DramaQueenDiva

‎04-14-2021 08:36

Thanks for your help. I put the charger into a USB port on my desktop
computer and the Fitbit will not charge. I pushed the button on the
charging cord to no avail. At this point I believe the fitbit needs to be
replaced; not sure if I want to do that or not.
A
Best Answer
0 Votes