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Cracked Screen

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‎02-02-2020 04:15 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-02-2020 04:15 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Sat wearing my Alta HR this morning and a crack appeared right across the screen. Only gets light everyday use and hasn’t been knocked / dropped. It’s 21 months old but I purchased it from John Lewis with 2 year warranty - are they likely to be interested?

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‎02-04-2020 04:45

‎02-04-2020 04:45

Hello @SAP149, welcome to the Fitbit Community forums. 

 

Thank you for the information you've provided regarding the crack that appeared on the screen of your Alta HR. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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