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Custom Foods & Scanning Incorrect

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‎04-13-2020 21:24 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎04-13-2020 21:24 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Whenever I submit a custom food the calorie value shows as 0. I’ve made sure to double check that I’ve entered the calories before pressing submit and it still shows as 0. This is a problem because more often than not, when I scan the barcode of most products the nutritional information is incorrect.

Is this a glitch? 

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6 REPLIES 6

‎04-13-2020 22:14

‎04-13-2020 22:14

Have to wait for IOS app 3.19 to correct this known issue.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-13-2020 22:44

In response to JohnnyRow

‎04-13-2020 22:44

I don’t know what that means. 

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‎04-14-2020 08:27

In response to Bluefield

‎04-14-2020 08:27

@Bluefield wrote:

I don’t know what that means. 

It means it will be corrected in the next IOS app version 3.19.

Sorry if that doesn't make sense. I don't know how else to explain it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-15-2020 16:19

In response to JohnnyRow

‎04-15-2020 16:19

That’s OK. I’m a little slow. It’s the latest update to the software.👍🏼

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‎04-15-2020 16:34

In response to Bluefield

‎04-15-2020 16:34

But you should be able to enter them on a computer fitbit.com

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-15-2020 16:35

In response to JohnnyRow

‎04-15-2020 16:35

Oh, that’s good to know. Thank you!

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