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Device not charging

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‎01-21-2020 01:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-21-2020 01:20 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

hi, when I plug it in to charge from low, it says it is fully charged within about 10mins... When I then unplug it and use it, it is back to low again after a couple of hours. and so the cycle repeats... I have cleaned connectors and restarted it but still the same problem.

 

Moderator edit: Subject for clarity 

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‎01-22-2020 15:14

‎01-22-2020 15:14

Hi @jadeyo, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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