Device not charging

[Norai]

My Fitbit will not charge. It has been dead for weeks. I have tried resetting numerous times in numerous places ( computer, USB ect) I have had no success. When I try to contact customer support through the app it doesn’t work. The Fitbit is less than 6 months old. 

Moderator edit: Subject for clarity 

Moderator edit: Format 

[WendyB]

Do you have a computer? Try contacting them by using the Help link at the top of the forum.

You could also use the browser on your phone to do the same

[RicardoFitbit]

Hi @Norai, welcome to the Community Forums!

Thanks for bringing this to my attention and troubleshooting your Alta HR prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

@WendyB Your support is appreciated! 

Let me know if you have any additional questions, I'll be here.

[Norai]

I ended up getting a hold of customer support through the website, as the
app was not working. They are shipping me a replacement, as the device was
completely dead and would not take a charge at all

[RicardoFitbit]

Your update is appreciated @Norai.

Thanks for sharing with me such information, I'm happy to know that our Support team assisted you with this inconvenience. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!