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Device not recording activity

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‎02-07-2020 07:36 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-07-2020 07:36 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I just finished a 40 minute workout, but tracker is only reading 13 minutes, why?

 

Moderator edit: Subject for clarity 

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‎02-11-2020 11:04 - last edited on ‎09-16-2025 07:36 by Fitbit Moderator

‎02-11-2020 11:04 - last edited on ‎09-16-2025 07:36 by Fitbit Moderator

Hi @meemakelley, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which activity wasn't recorded by your Alta HR? If you haven't already done so, I recommend you to check our help article: How do I track my activity with my Fitbit device? for more information about how an exercise is recorded. Also, in the meantime I receive your answer, please restart your device. 

Keep me posted and let me know if you have any additional questions.

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‎03-18-2020 10:31

In response to RicardoFitbit

‎03-18-2020 10:31

Hello! This happened again today! I am at 60 active minutes, I did 45 or so this morning, all at once, more this afternoon, but it says I haven't reached my exercise goal today! So very frustrating! How does this happen?

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