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Device not recording exercise stats

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‎02-07-2020 05:18 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-07-2020 05:18 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I did a 20 minute workout this morning. I jogged in place a total of 10 minutes a long with other active. It should have a-least 15 minutes. Its done it before and I had over 10,000 steps, 

 

Moderator edit: Subject for clarity 

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‎02-11-2020 10:56 - last edited on ‎09-16-2025 07:36 by Fitbit Moderator

‎02-11-2020 10:56 - last edited on ‎09-16-2025 07:36 by Fitbit Moderator

Hi @Sue46, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post. Unfortunately, I didn't quite understand your post to move forward with your concern. Because my only intention is to resolve your issue, can you please clarify if your device is not recording any active minutes when you did a workout for around 20 to 15 minutes? Which activity you did? Such activity wasn't auto-recognized by your Alta HR or it was in fact recorded but with no active minutes?

Looking forward to your reply.

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‎02-19-2020 12:28

In response to RicardoFitbit

‎02-19-2020 12:28

Sent from my iPhone
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