Device not recording exercise stats

[Sue46]

I did a 20 minute workout this morning. I jogged in place a total of 10 minutes a long with other active. It should have a-least 15 minutes. Its done it before and I had over 10,000 steps, 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Sue46, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post. Unfortunately, I didn't quite understand your post to move forward with your concern. Because my only intention is to resolve your issue, can you please clarify if your device is not recording any active minutes when you did a workout for around 20 to 15 minutes? Which activity you did? Such activity wasn't auto-recognized by your Alta HR or it was in fact recorded but with no active minutes?

Looking forward to your reply.

[Sue46]

Sent from my iPhone