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Incorrect time on device

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‎02-02-2020 12:00 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-02-2020 12:00 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I have the time set to EST (eastern standard time) - and it was running 3 hours behind - so it was on Pacific time. But now, it's running 3 1/2 hours behind. I have no idea how to fix this - or why n the world it is doing this.

 

Any ideas?

 

Moderator edit: Subject for clarity 

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‎02-04-2020 14:09

‎02-04-2020 14:09

Hi @PamEschuk, welcome to the Community Forums! 

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Alta HR it should display the correct time.

 

Since you're experiencing the same issue after syncing, this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted.

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