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Device not recording steps

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‎01-09-2020 21:02 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-09-2020 21:02 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Alta HR is not registering my walking or dance steps. 

 

Moderator edit: Subject for clarity 

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‎01-10-2020 15:41 - last edited on ‎06-09-2023 08:47 by Fitbit Moderator

‎01-10-2020 15:41 - last edited on ‎06-09-2023 08:47 by Fitbit Moderator

Hi @nhossalla, welcome to the Community Forums!

Thanks for bringing this to my attention. To better assist you, can you please me know when was the first time you experienced this and how many times since then? Only your steps are not being recorded? If you haven't already done so, please restart your device following the next steps:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.
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‎01-10-2020 17:42 - last edited on ‎01-15-2020 17:36 by Fitbit Moderator

In response to RicardoFitbit

‎01-10-2020 17:42 - last edited on ‎01-15-2020 17:36 by Fitbit Moderator

Thank you!

Sent from my iPhone
Hossalla

 

Moderator edit: Removed personal information 

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‎01-15-2020 17:36

In response to nhossalla

‎01-15-2020 17:36

You're welcome @nhossalla, sorry for the delayed reply.

 

Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around ready to help you out. 

 

Since your difficulties were resolved, I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

 

Thanks for being part of the Fitbit family.

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