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Challenge steps are not updating

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‎01-17-2020 01:43 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-17-2020 01:43 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hi my fitbit isn't syncing in my challenges. How can I fix this?

Carrie

 

Moderator edit: Subject for clarity 

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‎01-19-2020 12:08 - last edited on ‎06-09-2023 08:47 by Fitbit Moderator

‎01-19-2020 12:08 - last edited on ‎06-09-2023 08:47 by Fitbit Moderator

Hi @Carrien74, it's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.

Thanks for bringing this to my attention. Below you'll find the possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I recommend you waiting 15 minutes after syncing your Fitbit data to see if your challenge updates. For more information, see our information about challenges here. 

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