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Device not tracking sleep

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‎10-27-2019 06:07 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎10-27-2019 06:07 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

Sleep tracker stopped tracking sleep after ios 13 update 

 

Moderator edit: Subject for clarity 

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23 REPLIES 23

‎06-12-2020 03:29

In response to apinkard

‎06-12-2020 03:29

Time has passed..  Mine would not stay reset. My Inspire is working fine.Cheers.
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‎06-13-2020 03:11

In response to RicardoFitbit

‎06-13-2020 03:11

Since my cradle died and I bought a new one, updated the app, my sleep tracker has stopped working. I've turned watch on and off  checked all settings on watch, app and fitbit.com and it's still not tracking?! 

I also had issues where my steps were disappearing.. I could do 15000 steps a day and 7 day runs and exercise and I'd end up with 42 steps by the end of the day!! This appears to have resolved after a week but I still cant track my sleep! Advise anyone?? 

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‎01-08-2021 08:51

‎01-08-2021 08:51

I’ve tried everything, updating, wearing it loose, wearing it tight, but I finally figured it out. I wear the watch 180° So the sensor is on my wrist. Not sure if it’s because it’s the hair on my forearm that is interfering but once I started wearing it this way it works every time. 

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‎01-08-2021 09:12

In response to Vanfit123

‎01-08-2021 09:12

Thank you, I will give it a try.

Sent from my iPhone
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