Device turning off

[Janisfb]

My Fitbit turns it self off when the silent alarms that I have set I can re boot it by plug in the charger and pressing the button it shows the battery is still charged anyone got any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Janisfb, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

Thanks for your post and for troubleshooting your device prior to posting too, seems odd that your Alta HR is behaving in such way. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

[Janisfb]

Thank you for replying. It is completely unresponsive no lights flashing. I have made sure the pins on the charger are clean. At the moment it seems if you keep battery top up not letting it go much below 80% it seems to stop it but is a bit of a pain doing every day.

Sent from my iPad

[RicardoFitbit]

Thanks for your reply @Janisfb, my apologies for the delay in responding again.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Alta HR isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Janisfb]

Thank you very much. It is still happening I am finding it very frustrating. I will await to hear from Customer Services.

Kind regards

Sent from my iPad