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Alta HR Not Receiving Text Messages is Notifications

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‎02-09-2020 05:29 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-09-2020 05:29 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

My Alta HR has stopped receiving text messages and hasn’t for a while now. I stopped wearing it but want to start wearing it again so I am back to troubleshooting and nothing is working. I have tried resetting everything and have followed all the instructions posted online and still nothing. I have an iPhone 11 Pro Max on the latest ISO. Does anyone know if Fitbit is no longer working with Apple? I don’t want to get a new one and have the same problem. 

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‎02-09-2020 12:43

‎02-09-2020 12:43

My mom's stop working about six months ago and we tried the fixes with no success. Then today mine has stopped working (thought it worked fine yesterday). We both have Alta HRs and iPhone 6s with the latest iOS. Is this a bug or just the new normal?

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