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Device working only when plugged into charger

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‎01-06-2020 18:49 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-06-2020 18:49 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Hi i have a fit bit alta and for some reason starts back up after plugging in.

 

Moderator edit: Subject for clarity 

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‎01-07-2020 18:23

‎01-07-2020 18:23

Hi @Epodman, welcome to the Community Forums!

 

Thanks for bringing this to my attention.If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

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