Device working only when plugged into charger

[saranaveenali]

My Alta from 2016 was working perfectly but this year it keeps shutting off even though it is fully charged and will only turn back on when I plug it back into its charger. Any suggestions?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @saranaveenali, welcome to the Community Forums!

Thanks for your post and troubleshooting this situation prior to posting too. To better assist you, can you please let me know when was the first time you experienced this situation? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Keep me posted and let me know if you have any additional questions.

[Tired219]

My original Fitbit wouldn’t connect to my Apple IPhone so they sent me a replacement and that doesn’t connect either.

i am just tired of trying to get this Alta to work,bad customer service . I guess it’s time to gat a Apple Watch these people won’t help.

[saranaveenali]

I have restarted it multiple times and it is still not working

[saranaveenali]

This began in september. I have tried to restart to no avail

[Ezzdog_]

Mine is doing the same since last night and I've tried all the workarounds, cleaning, resetting, readding. None of it works. 😭