help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device working only when plugged into charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2020 21:09 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-28-2020 21:09 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I recently got this Fitbit and was opening it up today and I noticed that it wasn’t working so I plugged it in thinking it was dead. It started up and would let me interact with it. However as soon as I removed it from the charge it just turned off and I can’t seem to get it to work! Please help, this is a very new Fitbit!

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-29-2020 11:20

‎01-29-2020 11:20

Hi @Tbrey, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post.To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes