01-28-2020
21:09
- last edited on
08-20-2020
17:50
by
MatthewFitbit
01-28-2020
21:09
- last edited on
08-20-2020
17:50
by
MatthewFitbit
I recently got this Fitbit and was opening it up today and I noticed that it wasn’t working so I plugged it in thinking it was dead. It started up and would let me interact with it. However as soon as I removed it from the charge it just turned off and I can’t seem to get it to work! Please help, this is a very new Fitbit!
Moderator edit: Subject for clarity
01-29-2020 11:20
01-29-2020 11:20
Hi @Tbrey, welcome to the Community Forums!
Thanks for bringing this to my attention and the details that were shared in your post.To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.
Let me know if you have any additional questions, I'll be here.