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Unable to sync device

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‎01-28-2020 10:10 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-28-2020 10:10 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I live in WA state, but am traveling in NV. My alta won't sync. Happens every time. Any suggestions? I'm using a Google Pixel, but this has happened in the past with supported Samsung devices, too

 

Moderator edit: Subject for clarity 

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‎01-29-2020 11:08

‎01-29-2020 11:08

Hi @outofsync1520, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me know if you have any additional questions.

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