help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-27-2020 08:51 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-27-2020 08:51 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

I've had my alta for almost 5 years... use it all the time. The last few days, it continues to track steps, but is no longer syncing with my computer. By restarting my computer, and at the same time charging my alta, it did get it to sync once, each of the last 2 days. Today - no syncing at all! Is it just time to get a new one?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-27-2020 20:30

‎01-27-2020 20:30

I would say its time to get a new one. 5  years is a good long time.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎01-28-2020 11:56 - edited ‎01-28-2020 11:57

In response to WendyB

‎01-28-2020 11:56 - edited ‎01-28-2020 11:57

Hi @JKAII, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@WendyB Your support is appreciated! 

 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes