01-27-2020
08:51
- last edited on
08-20-2020
17:50
by
MatthewFitbit
01-27-2020
08:51
- last edited on
08-20-2020
17:50
by
MatthewFitbit
I've had my alta for almost 5 years... use it all the time. The last few days, it continues to track steps, but is no longer syncing with my computer. By restarting my computer, and at the same time charging my alta, it did get it to sync once, each of the last 2 days. Today - no syncing at all! Is it just time to get a new one?
Moderator edit: Subject for clarity
01-27-2020 20:30
01-27-2020 20:30
I would say its time to get a new one. 5 years is a good long time.
Wendy | CA | Moto G6 Android
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01-28-2020 11:56 - edited 01-28-2020 11:57
01-28-2020 11:56 - edited 01-28-2020 11:57
Hi @JKAII, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
@WendyB Your support is appreciated!
Keep me posted, I'll be around if you need anything else.