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‎04-03-2020 08:26 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-03-2020 08:26 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Good afternoon my Alta HR display has gone really faint, I have tried the reboot, even three or four times in a row as suggested in another post, it hs not got wet or had any rough treatment.

Up till now I have been really happy with htis product but I might consider another make as it is ureadable now.

 

Moderator edit: Subject for clarity 

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‎04-20-2020 18:47

‎04-20-2020 18:47

Hi @Pumping, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Alta HR isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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