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Heart rate not accurate

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My AltaHR is not tracking my heart rate accurately. It has my resting heart rate at about 100 and is continuously tracking “active minutes” and not logging my sleep appropriately. I have tried restarting it on multiple occasions and it still won’t work.

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I’m wondering if this is a software bug? Mine just started saying my heartrate has been going higher and higher by the day, and now has jumped 10 BPM higher resting just this week? And I haven’t really changed anything, so I’m confused. 

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