Display not turning on

[ade42]

So suddenly my battery went flat,  Thats Ok I thought, Ill charge it. 

Saw the battery icon come up and that was it came back later and took it off charge and nothing on screen, unclipped the charging thing and the back Led's and bright green and not flashing, Ok I thought lets do Some Troubleshooting Well I do this kind of thing for a living, after multiple hard resets and connecting to multiple computers/chargers, nothing has changed, I did leave it a few days till the LEDS at the back went out completely, left it a futher few days and tried to charge again, still nothing, just blank screen and very bright back lights!

Funny thing is it buzzes when you connect or disconnect it, and it buzzes when you press the hard reset button.

Sad thing is, its just a month out of its 1 year warrinty...

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @ade42, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your Alta HR prior to posting. Let me share with you that I've contacted our Customer Support team on your behalf to provide you further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[IdahoGolfer]

Something similar happened to me this morning -- the screen was dark, the green lights on the back were out.  I put it on the recharger and it reset with the version number.  The battery icon showed it was drained.  (And yesterday it was at 90%!)  However, in my case, the Fitbit was almost fully charged in 30 minutes and now it seems to be working.  I'll keep an eye on it.

[Jszer21]

I have a problem similar to this except my heart rate monitor lights won't come on and trying to reset it doesnt do anything