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Display not turning on

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‎02-14-2020 20:08 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-14-2020 20:08 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My Alta is fully charged but the display screen won’t come on.

 

Moderator edit: Subject for clarity 

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‎02-16-2020 15:42 - last edited on ‎09-16-2025 07:09 by Fitbit Moderator

‎02-16-2020 15:42 - last edited on ‎09-16-2025 07:09 by Fitbit Moderator

Hi @SunShine9902, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention. If the display of your Alta isn't turning on, please try the following steps to restart your device:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

Keep me posted and let me know if you require further assistance. 

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