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‎04-23-2020 11:53 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-23-2020 11:53 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Hi!  My Alta HR screen went black.  It is about 50% charged. I’ve tried restarting it by plugging it in and hitting the restart button 3 consecutive times but nothing happens.  It still vibrates but I’m not getting anything on the screen.  What else can I try?

 

Thanks!

 

Moderator edit: Subject for clarity 

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‎05-13-2020 19:17 - last edited on ‎08-05-2025 07:15 by Fitbit Moderator

‎05-13-2020 19:17 - last edited on ‎08-05-2025 07:15 by Fitbit Moderator

Hi @jens2323, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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