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‎01-06-2020 22:59 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-06-2020 22:59 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hi
My display is gradually disappearing. When the time is displayed, for example, the top portion of the numbers is blank. The little steps icon has a thick black line running through it. I have done a reboot but it is still the same. Any ideas?

 

Moderator edit: Subject for clarity 

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‎01-08-2020 12:41

‎01-08-2020 12:41

Hi @MhairiT, it's nice to see you again participating here in the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

In the meantime they contact you, let me know if you have any additional questions. 

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