Not receiving Weekly Progress report

[Bfletch]

For the past 2 weeks I have not been receiving my weekly progress report for my Alta HR.  Have received them for 2 years and now they stopped.  I checked my notification settings and it is turned on.  Can you help?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Bfletch, welcome to the Community Forums.

Thanks for bringing this to my attention, seems odd that you're not receiving your weekly progress reports. If you haven't already done so, please try the following steps:

1. Confirm that your device synced on Sunday. 
2. Please check your spam folders and spam filter settings too.

Let me know if you have any additional questions. 

[Bfletch]

I have checked my spam folder and they have not landed there. I have also made sure my account is synced. Any other ideas.

[RicardoFitbit]

Your update is appreciated @Bfletch, sorry for the delayed reply.

Thanks for the details that were shared with me. I'd like to let you know that we are aware of this issue and working to resolve it as soon as possible. Please contact me back if you do not receive your Weekly report for this week so we can move forward. 

I'll be around. 

[Bfletch]

I finally received my weekly progress report today after not receiving it for a few weeks.  I checked all of my settings and when I didn't see anything wrong there, I restarted my Fitbit and that may have helped.

[RicardoFitbit]

Thanks for bringing this to my attention @Bfletch, my apologies for the delayed reply.

I'm really happy to know that you finally received your weekly report and that your issue was resolved, your patience with this situation is really appreciated. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

Thanks for being part of the Fitbit family!

[Bfletch]

Once again, I am not receiving my weekly progress reports.