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Display not working

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‎01-11-2020 06:15 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-11-2020 06:15 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Fitbit's display stopped working yesterday. It still tracks and charges, but there's no display. I've tried restarting it but that didnt help. Any advice?

 

Moderator edit: Subject for clarity 

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‎01-11-2020 16:56

‎01-11-2020 16:56

If several restarts didnt help, then it has probably died. All you can do is co tact Support and see if they can help.

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-12-2020 13:24 - last edited on ‎06-09-2023 08:45 by Fitbit Moderator

In response to NellyG

‎01-12-2020 13:24 - last edited on ‎06-09-2023 08:45 by Fitbit Moderator

Hello @kathyp567, welcome to the Community Forums! 

Thanks for your post and for troubleshooting your device prior to posting. Since the restart process didn't work to resolve this situation, I'd like to let you know that I've contacted our Support team on your behalf for them to provide you with further assistance to get you back on track as soon as possible. Therefore, I suggest you to keep an eye on your email inbox because they'll be in touch with you soon.

@NellyG Thanks for your support!

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