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‎02-09-2020 18:50 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-09-2020 18:50 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

My Fitbit, is syncing and will still vibrate when I get a notification, but the screen is black. I have tried to restart my device following the directions but I do not get the Fitbit logo.

 

Moderator edit: Subject for clarity 

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‎02-11-2020 13:40

‎02-11-2020 13:40

Hi @Bubbles2020, welcome to the Community Forums! Sorry for the delayed reply.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Ionic device isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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