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Error code V21 40.02

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‎12-24-2018 18:31 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎12-24-2018 18:31 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Alta screen loses display even though it is fully charged.   I get error code V21 40.02 briefly when I put it on the charger.

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10 REPLIES 10

‎12-24-2018 19:57

‎12-24-2018 19:57

That is not an error code.  That is showing which version your tracker is on, though I realize that doesn't address your losing the display.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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0 Votes

‎06-03-2019 02:00

‎06-03-2019 02:00

I bought a new fitbit in Dec 18 because of this issue with my old one (which was 2 years old). Now on my fourth replacement from them, all have the same issue. Not sure there's a solution other than to give up with it 

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0 Votes

‎06-03-2019 08:31

In response to shooglie

‎06-03-2019 08:31

Was your issue that the display would not activate?  I didn't bother trying to get a replacement but I did purchase a new one in February 2019.  Maybe I should still try to get  Fit BIT to replace my original one - did you try that - or did you just purchase all your replacement units?

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‎06-03-2019 09:54

In response to JES51

‎06-03-2019 09:54

Yes it was charged but when I took it off at night it never came back on next day even though almost full battery. As I said the replacements they keep sending me have all had the same problem but worth a try - you might be luckier! 

 

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‎02-16-2020 06:48

In response to shooglie

‎02-16-2020 06:48

Same issue here.  The only way I could ‘wake it up’ was to plug it in quick.  😞 

 

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0 Votes

‎05-27-2020 07:26

In response to DLD1974

‎05-27-2020 07:26

Exact same issue …. it only works once I plug it in ...and then it just randomly turns off again 😞

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‎05-27-2020 11:17

In response to MRM14

‎05-27-2020 11:17

I know I’m so sick of it never working I hardly wear it anymore !!!
--
Dawn Doyle
Retired & Loving It
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0 Votes

‎06-18-2020 12:16

In response to DLD1974

‎06-18-2020 12:16

I have had my fitbit for over 5 years and it has just started doing the same thing, usually just once every so often but it's been at least 5 times today!! I am assuming from messages here there is no way to resolve this issue?

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‎06-18-2020 12:23

In response to Freesia21

‎06-18-2020 12:23

Nope. I ended up buying an inspire HR. Which I love. But it was too bad. My Alta started acting up after being in the sun for about 15 min

Marion McDougall
marion.mcdougall@cgi.com
416 453-9794
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0 Votes

‎06-18-2020 12:33

In response to MRM14

‎06-18-2020 12:33

I am looking to replace mine as it is so bad now, it also started happening
after being out in the sun last month when our temperature was about 24
degrees and I wondered if that was the cause!!
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