Exercise data not being recorded

[SunsetRunner]

My Alta HR stopped associating average heart rate or calories burned to my exercise workout in my mobile app. And therefore no graphs or bar charts. Just says, “Not enough data available”. The problem started around February 28, 2020 (leap year issue?). I used the customer support chat feature and was told Fitbit was aware of the problem and working on a solution. Any timeframe for a fix?

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and for the details that were shared in your post. Since our Support Team already provided you assistance about this, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else. Your understanding and patience are appreciated.

[SunsetRunner]

The Support Team told me to post in the community forum to get updates from the moderator on the issue, including expected timing on the fix. 

[Lmcculloch]

I’m having the same issue and would appreciate an update on this!

[Colqueen]

Same issue. Alta HR after the most recent update stopped tracking my HR and calories burned saying “not enough data available” - so I can no longer manually enter my exercise. Fitbit help told me to logout of my Fitbit account on all devices, then restart my phone and log back in. I can’t even figure out how to logout on all devices and I don’t think that’s the issue anyway since several folks are having the same problem. This is frustrating and needs to be fixed ASAP!

[SunsetRunner]

Same issue!  Very frustrating - actually thinking of going to an Apple product because of this.....Please provide a fix ASAP

[Brooklyn54]

Hi,

Many of us have this issue and need a real answer. Mine also stopped on or about 2/28.  I have tried a reboot, deleting the app and re-adding it and nothing changes. PLEASE post a real answer to the community.

[Derrise]

I have the same issue.  My Alta HR is new barely a month old.

[Brooklyn54]

Hi.  I can manually add my exercise and calories, but auto tracking doesn’t work. Tap the stopwatch icon in the top right corner and add your exercise, minutes, and calories.

[Queeniemum]

I’m having the same problem!  Hopefully this will be remedied soon!

[Brooklyn54]

Please reply to the community on this issue. 

[DanaLala]

Any update on this issue? Please provide an answer, this is very frustrating.

[Brooklyn54]

Dear Fitbit Moderator,

Why can’t one of you post the answer to this question? Exercise auto tracking has stopped  for many of us. Are we waiting for a software update or did Fitbit delete that feature like SMS & call notifications from the Alta HR? Please don’t refer us all back to customer support. Most of us have been down that road. Thanks!

[SunsetRunner]

My Alta HR data transfer for workouts/exercises is working again now. There was a software update on March 6. I don’t know if that is what solved the problem, but mine is working now. 

[Brooklyn54]

Hi,

Thanks for replying. I'll check tomorrow. Hopefully, others will too.

[SunsetRunner]

I decided to tweet my issue and got a response right away. The next day everything started working again. I did have exercise times that had to be changed back to their original times, but once done everything synced.

[DanaLala]

Yeeey! It’s working now! 

[Corinamsackett]

Did yours just start working on it's own or did you have to do an update?  Mine stopped working about the 6th.

[Queeniemum]

It just started working on its own.

[Colqueen]

Started working again after recent auto-updateSent from my iPad