03-04-2020
15:31
- last edited on
08-20-2020
19:45
by
MatthewFitbit
03-04-2020
15:31
- last edited on
08-20-2020
19:45
by
MatthewFitbit
My Alta HR stopped associating average heart rate or calories burned to my exercise workout in my mobile app. And therefore no graphs or bar charts. Just says, “Not enough data available”. The problem started around February 28, 2020 (leap year issue?). I used the customer support chat feature and was told Fitbit was aware of the problem and working on a solution. Any timeframe for a fix?
03-12-2020 14:24
03-12-2020 14:24
There was a very recent update that downloaded automatically on my phone that corrected the problem. Thank heaven!!!
03-12-2020 14:25
03-12-2020 14:25
Mine ago-updated a couple of days ago and is finally working correctly.
03-12-2020 18:58
03-12-2020 18:58
03-15-2020 02:29
03-15-2020 02:29