Factory Reset for Alta?

[madamlestrange]

How can I factory reset my alta?

[ammitch89]

Hello,

I am getting very frustrated. I updated to the IOS 10 and I am unable to sink my fitbit alta. He has been like this for about three days. It is very frustrating. Can someone help me figure out how to reset it a different way. My iphone saids it cannot find it at all either with the bluetooth capability. Thank you

[Greebo]

Thanks never noticed that button before

[AndreaFitbit]

Welcome to the Forums @DataHawk and @ammitch89!  Have you been able to sync your devices?  Currently there's a syncing issue that our team is working on and it should get fixed with the next firmware update. You can find more information  on this post.

In the meantime you can  check these syncing troubleshoot tips.

I'm glad to hear you found the button @Greebo.

Catch you later!

[ChasPeq]

Thanks soo much!! I was going round and round trying to figure this out!! You are awsome!!

[AndreaFitbit]

Welcome to the forums @ChasPeq!  You're very welcome!

I also would like to encourage you to spend a good time sharing your experiences with other friends in our Discussions board. You'll find interesting things there! 

[tlopp79]

hi i was wondering how to resync my fitbit alta i cant figure it out and since it went dead my clock time is wrong and ive looked but cant figure out how to make it right

[Paulinel]

Hi press the the button 3 times thats on usb end if cable it should buz then fitbit logo comes up. That should restart it x

[AndreaFitbit]

Welcome to the Forums @tlopp79!  Have you checked if your tracker is still on your account?

In order to check it, go to your account and see if a tracker appears on it:

If your tracker doesn't appear on your account, follow the instructions from this post in order to set up your device.

Thank you for your restart instructions @Paulinel!

Let me know how it goes. 

[YGPG]

To reset press the button on the usb end of the charger and holding the button in the following intervals 2sec, 2sec, 4sec. 

Actually count 1-Mississippi, 2-Mississippi.

[AndreaFitbit]

Welcome to the forums @YGPG! Thank you for sharing your restart advise, the Mississippi part works really good when you're not sure on when to change to the next number. 

You could also spend a good time sharing your experiences with other friends in our Discussions board. 

Catch you later! 

[JennRenStep]

hello, I am having the same issue with my Alta. its like my app forgot my alta, and everytime i try to reinstall my alta it gets stuck on the connection process. the four digit numbers appear on my alta, i put them into the app and it sits there trying to connect. i have done this 5 times even tried resetting my alta. turning on and off the phone is the only way you exit that screen on the app. i have also deleted and reinstalled the app 4 times. HELP!

[OneAngelle]

Hello, hope you are well. Do you know how to do the actual factory reset?

Thanks in advance.

[AndreaFitbit]

Welcome to the forums @JennRenStep and @OneAngelle!  Have you tried to set up your Alta with a computer @JennRenStep? 

Currently, there's no factory reset for the Fitbit Alta @OneAngelle.

Let me know how it goes. Catch you later!

[Kendal_H_729]

I did what this thing said to do and it killed my Fitbit. When I plugged in my Fitbit it was over half charged then I pressed the button three times and the battery died.

[AndreaFitbit]

@Kendal_H_729, welcome to the Fitbit family!  When you restart your device, sometimes the battery drains really quick. Were you able to charge your Alta again? Is your Alta working?

See you around! 

[Kendal_H_729]

Yes it is working now after I had to charge it.

Sent from my iPhone

[OneAngelle]

Thank you for the warm welcome. I found that a Factory Reset can't be done
on the Alta just a regular reset. So if I'm having problems I will see if
doing a reset would help.

[AndreaFitbit]

I'm glad to hear your Alta worked after your charged it @Kendal_H_729.

@OneAngelle, try to restart your Alta if you're experiencing issues with it and if it doesn't work after restarting it, I would recommend to Contact Support.

Let me know if you need further assistance. 

[tlopp79]

Thank you and I called customer service and had them walk me thru setting everything right. Trudi Lopp

[AndreaFitbit]

Thanks for getting back to us @tlopp79! I'm so glad to hear that you were able to set up everything again with our Customer service team.

Keep participating in the community! Have a great day.