Factory Reset for Alta?

[madamlestrange]

How can I factory reset my alta?

[RomanR1]

I did not see logo on the Fitbit Alta when I tried to reset it

[Wendygreiner]

I did but my Fitbit is not resetting and I had to get a new one. Are you connected to the computer?  I called the customer service number and they were great. Gave me a discount on a new Fitbit 

[Julia_G]

Hi, @RomanR1, if you do not see the Fitbit logo, your Alta has not reset.  Please try the restart procedure again.  It is important neither to press the button too fast or too slowly.  Try saying aloud Press, One thousand, Press One thousand, Press, One thousand.  Press the button each time on the word Press.  Also, make sure, if possible, that the Alta is actively charging when you do the press (if plugged in to a computer/ laptop, make sure it is awake).

[CouchMarathoner]

Did you find the dongle in the app store? If I forget to charge my alta, it stops connecting and I want to see if that'll work better.

[Resree]

HI @Julia_G I tried your suggestion of saying and pressing and my Alta will still not reset.  Each time I press the button, it stops charging and when I release the button it vibrates.  I'm sorry if I missed the answer to this problem earlier but I have tried every thing I can think of to reset the Alta.  Thanks in advance!!

[valmoore1078]

me too. I keep trying but it will not reset.

[Froclou]

I try to reset my alta by pressing the button on charger and even 4 times with 8 sec pause in between but i never see the alta logo all i ever see is the battery sign appear....how do i get logo to appear to actually reset my alta..help!!

[Julia_G]

Hi, @Froclou, an 8 second pause between presses is much too long! 

Make sure your Alta is correctly plugged in -- you should feel a very quick vibration and very briefly see the battery charging icon before the screen goes blank.

Then, while it is still plugged in and charging, press the button, say One Two, press again, say One Two, amd press a third time.  Your Alta should restart.

Saying One Two should give you just about the right pause between presses.  It should only be a second or two. 

I hope this helps!

[Lfrudd]

Haha had this tracker for a few years now and never once noticed this button

[Rosa-5]

Resetting 

[Barbara4]

I have followed directions for reset ,but they don't work

[GSTroop4737]

I am having the same problem

[Rosa-5]

I do not have my original charger.  Had to buy a new one.  This do not have the button on the charger..

[Clairee]

I would like to use my first Alta HR for as a watch.   It keeps constant  WRONG time    is there a way

to reset it.   I connected it to the pc  and pushed button 3 times.   nothing.  when I pushed it multiple

times, it ran thru a lot of numbers then Fitbit   Made in China.    Still says the 5 hour difference in time

I hate to throw it away.   is there a way to fix the TIME.?  I have a second HR

[Julia_G]

Hi, @Clairee, your Alta HR will not tell the correct time unless it is synced fairly regularly.  In order to sync it, it must be connected to a Fitbit account.

You can connect multiple devices to aa single account, but only one of each device tyoe, so you cannot have two Alta HRs on the same account.

If your other Fitbit is also an Alta HR you will need to set up the one you want to use as a watch with a different email address.  Once set up and synced, it should update the time, assuming the timezone is set to automatic.  If it does not update the time, you can post here again and someone can help with getting the time right.

[aganzen2222]

Have pushed 3 times-see it and feel it working. Never goes to Fitbit logo or resets. Just shows battery power. Any other suggestions?

[Sashikiran]

Im all sorted out, thank you.
My local store replaced the Fitbit.


Sent from my iPad

[Julia_G]

@aganzen2222, in that case you are either not giving a pause between each button press, or pausing too long.  

I always say the number between each press -- that seems to make the wait just about right:

Press button

say "One"

Press button again

say "Two"

Press button the third time.

It's a little tricky!  If you wait too long it won't restart... if you don't wait long enough it won't restart.  Also it DEFINITELY won't restart if it isn't correctly plugged in and charging.

[rowellha]

I've just bought a new Alta HR and there is not a button on the cord. Does anyone else have a way to reset?

[kuziw]

Bought new Fit bit.  I want to setup but do not know how. Send details with cord accompanying product.