03-18-2016
10:17
- last edited on
08-20-2020
18:43
by
MatthewFitbit
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03-18-2016
10:17
- last edited on
08-20-2020
18:43
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MatthewFitbit
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How can I factory reset my alta?
Answered! Go to the Best Answer.
02-02-2018 04:52
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02-02-2018 04:52
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I did not see logo on the Fitbit Alta when I tried to reset it

02-02-2018 05:41
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02-02-2018 05:41
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I did but my Fitbit is not resetting and I had to get a new one. Are you connected to the computer? I called the customer service number and they were great. Gave me a discount on a new Fitbit

02-02-2018 13:24
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02-02-2018 13:24
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Hi, @RomanR1, if you do not see the Fitbit logo, your Alta has not reset. Please try the restart procedure again. It is important neither to press the button too fast or too slowly. Try saying aloud Press, One thousand, Press One thousand, Press, One thousand. Press the button each time on the word Press. Also, make sure, if possible, that the Alta is actively charging when you do the press (if plugged in to a computer/ laptop, make sure it is awake).
Sense, Charge 5, Inspire 2; iOS and Android
02-05-2018 20:55
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02-05-2018 20:55
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Did you find the dongle in the app store? If I forget to charge my alta, it stops connecting and I want to see if that'll work better.

02-22-2018 17:55
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02-22-2018 17:55
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HI @Julia_G I tried your suggestion of saying and pressing and my Alta will still not reset. Each time I press the button, it stops charging and when I release the button it vibrates. I'm sorry if I missed the answer to this problem earlier but I have tried every thing I can think of to reset the Alta. Thanks in advance!!

02-26-2018 09:42
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02-26-2018 09:42
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me too. I keep trying but it will not reset.

03-11-2018 20:56
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03-11-2018 20:56
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I try to reset my alta by pressing the button on charger and even 4 times with 8 sec pause in between but i never see the alta logo all i ever see is the battery sign appear....how do i get logo to appear to actually reset my alta..help!!

03-12-2018
06:56
- last edited on
08-12-2024
05:55
by
MarreFitbit
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03-12-2018
06:56
- last edited on
08-12-2024
05:55
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MarreFitbit
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Hi, @Froclou, an 8 second pause between presses is much too long!
Make sure your Alta is correctly plugged in -- you should feel a very quick vibration and very briefly see the battery charging icon before the screen goes blank.
Then, while it is still plugged in and charging, press the button, say One Two, press again, say One Two, amd press a third time. Your Alta should restart.
Saying One Two should give you just about the right pause between presses. It should only be a second or two.
I hope this helps!
Sense, Charge 5, Inspire 2; iOS and Android
03-28-2018 07:48
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03-28-2018 07:48
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Haha had this tracker for a few years now and never once noticed this button

03-30-2018 17:35
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03-30-2018 17:35
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Resetting

04-03-2018 07:57
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04-03-2018 07:57
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I have followed directions for reset ,but they don't work
04-28-2018 17:15
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04-28-2018 17:15
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I am having the same problem

04-28-2018 17:42
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04-28-2018 17:42
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I do not have my original charger. Had to buy a new one. This do not have the button on the charger..

06-01-2018 06:19
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06-01-2018 06:19
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I would like to use my first Alta HR for as a watch. It keeps constant WRONG time is there a way
to reset it. I connected it to the pc and pushed button 3 times. nothing. when I pushed it multiple
times, it ran thru a lot of numbers then Fitbit Made in China. Still says the 5 hour difference in time
I hate to throw it away. is there a way to fix the TIME.? I have a second HR

06-01-2018
08:20
- last edited on
08-12-2024
05:48
by
MarreFitbit
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06-01-2018
08:20
- last edited on
08-12-2024
05:48
by
MarreFitbit
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Hi, @Clairee, your Alta HR will not tell the correct time unless it is synced fairly regularly. In order to sync it, it must be connected to a Fitbit account.
You can connect multiple devices to aa single account, but only one of each device tyoe, so you cannot have two Alta HRs on the same account.
If your other Fitbit is also an Alta HR you will need to set up the one you want to use as a watch with a different email address. Once set up and synced, it should update the time, assuming the timezone is set to automatic. If it does not update the time, you can post here again and someone can help with getting the time right.
Sense, Charge 5, Inspire 2; iOS and Android
06-19-2018 11:33
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06-19-2018 11:33
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Have pushed 3 times-see it and feel it working. Never goes to Fitbit logo or resets. Just shows battery power. Any other suggestions?

06-19-2018 11:38
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06-19-2018 11:38
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My local store replaced the Fitbit.
Sent from my iPad

06-19-2018
14:57
- last edited on
08-12-2024
10:31
by
MarreFitbit
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06-19-2018
14:57
- last edited on
08-12-2024
10:31
by
MarreFitbit
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@aganzen2222, in that case you are either not giving a pause between each button press, or pausing too long.
I always say the number between each press -- that seems to make the wait just about right:
Press button
say "One"
Press button again
say "Two"
Press button the third time.
It's a little tricky! If you wait too long it won't restart... if you don't wait long enough it won't restart. Also it DEFINITELY won't restart if it isn't correctly plugged in and charging.
Sense, Charge 5, Inspire 2; iOS and Android
07-10-2018 21:29
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07-10-2018 21:29
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I've just bought a new Alta HR and there is not a button on the cord. Does anyone else have a way to reset?

07-13-2018 15:17
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07-13-2018 15:17
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Bought new Fit bit. I want to setup but do not know how. Send details with cord accompanying product.

