02-17-2020
17:31
- last edited on
08-20-2020
17:50
by
MatthewFitbit
02-17-2020
17:31
- last edited on
08-20-2020
17:50
by
MatthewFitbit
Have reset 3 times. Seems not to sync without reset after battery goes to zero. Today the clock changed for some reason. took 20 minutes and then a call to support. This is second watch. First one did not sync and they replaced it. Now past warranty. Not a happy camper.
Moderator edit: Subject for clarity
02-17-2020 17:32
02-17-2020 17:32
Have reset 3 times. Seems not to sync without reset after battery goes to zero. Today the clock changed for some reason. took 20 minutes and then a call to support. This is second watch. First one did not sync and they replaced it. Now past warranty. Not a happy camper.
02-18-2020 15:49
02-18-2020 15:49
Hi @Jcrfit, welcome to the Community Forums!
Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.
Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.
Let me know if you have any additional questions, I'll be around.