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Feedback for Fitbit

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‎02-01-2020 11:52 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-01-2020 11:52 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

For years, Fitbit has had thousands of customers clamoring for the expected and necessary functionality for parents to enable devices (other than the stupidly baby-ish, but lucrative for Fitibit, Ace) for their children to use. 

 

Fitbit ignores their customers' input, closes discussion threads, and just says buy an Ace.  This is useless for people who already have a Fitbit device.  They could have long addressed the issue, but they choose not to.

 

I will never buy any other Fitbit or accessory I until/unless this is resolved. 

 

Moderator edit: Updated subject for clarity and format 

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‎02-01-2020 14:28

‎02-01-2020 14:28

Without knowing enough about the Child Online Protection Act, and the advice of Fitbits lawyers along with the legalities I can not comment. I noticed the suggestion had started to gain activity and now is listed as hot. 

Allow More Fitbit Devices than Ace to Family Account

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‎02-05-2020 14:10

In response to Rich_Laue

‎02-05-2020 14:10

Hi @Oregonsunray, it's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the input received here in the Fitbit Forums is appreciated and helpful for us to evaluate our procedures and make sure that we are delivering what our users want.

 

@Rich_Laue Your support is appreciated.

 

Let me know if you have any additional questions.

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