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‎02-04-2020 06:35 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-04-2020 06:35 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Hi 

travelEd to a different time zone. On arrival tapped screen for time etc but screen just continued flashing time, steps, heart rate etc. So I thought I’d let they battery run down then recharge and all would work as normal. Unfortunately, although my Fitbit is now fully charged according to my dashboard, nothing is appearing on my Fitbit screen.

any thoughts or suggestions please?
yvonne

 

Moderator edit: Subject for clarity 

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‎02-05-2020 19:22

‎02-05-2020 19:22

Hi @Yjd, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors of your Alta HR are still flashing? If you haven't already done so, I recommend you to restart your device following the steps that are specified on our help article: How do I restart my Fitbit device?

 

Keep me posted and let me know if you have any additional questions.

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