help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fit bit screen black.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2020 01:31 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎06-27-2020 01:31 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

Hi

I've read all the messages on restarting and cleaning with cotton buds etc. I've charged for 3 hours but still not working... Please advise

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-29-2020 10:37

‎06-29-2020 10:37

I am experiencing same issue. The app shows mine is fully charged as well. 

 

Best Answer
0 Votes

‎06-29-2020 11:01

In response to Sharigee

‎06-29-2020 11:01

Hi contacted helpline this morning.  Very helpful. Sending out a replacement. 

Best Answer
0 Votes