Fit bit wont sync

[Travey234]

My fit bit alta hr has suddenly decided not to sync says it cant find the device 

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @Travey234 

I would suggest restarting your Fitbit Alta HR. You will not lose any data doing this. 

Here’s how:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable. Now try sync your Alta HR

😃 Please let me know if this resolves your issue. Keep me posted

 

[SunsetRunner]

Hello again @Travey234 

I wanted to check in with you to see if restarting your Fitbit Alta HR resolved your syncing issue. Please let me know 😃

[harryson]

my fit bit wont finish syncing

[Collinsvillecar]

I have tried the plug in push the button reset several times with no positive results. We sent the fitbit in for service around 2 months ago and the factory reset it and sent it back. It worked for about a week and then stopped syncing. The software on my phone updated and then the fitbit began syncing again, but has stopped once more this week. Short of sending it back to the factory again, is there anything else I can do at home to try to get the phone and the fitbit to sync?