Fitbit Alta HR Charging Cable

[Jdm_10]

Hi there, 

I recently bought the charger. But I realize that it is not compatible with my Alta HR watch. It is an Alta charger instead of Alta HR. Has anyone ever had this problem? Thx. J

[Odyssey13]

Hi @Jdm_10  the Alta HR can't use the Alta charger. You'll need to be sure you get an authentic Fitbit brand charger as they have the restart button, which is needed to do a restart of the device. I see plenty of them on Amazon and eBay. Be sure it's returnable, just in case they send the wrong charger unit.

[WilsonFitbit]

Hello @Jdm_10. Welcome to the community forums! @Odyssey13 Nice to see you around and thanks for your input!

Adding to the post above, I recommend returning the charging cable to the place/retailer where you purchased it and please make sure they provide an authentic Alta HR charging cable. 

I think you will be able to get one for your Alta HR through Amazon or any other authorized retailers. For a list of them, please click here. On a side note, I've moved your post to the Alta & Alta HR board so you can get more chances to receive more information and inputs about your inquiry. Also, this way we can keep our forums organized. 

[Jdm_10]

I bought it on Fitbit website.

Hi, thx for your responsiveness.

I bought it on your website (Fitbit).

how to do to return it? there are no fees, right?

could you give me the names of the resellers in the UK, please? thx.

Moderator Edit: Merged posts

[Odyssey13 · Accepted solution]

Here is the number for customer support: UK: call 0800 069 8505

[WilsonFitbit]

@Jdm_10 Thank you for your reply and for the information. @Odyssey13 Nice to see you around and thanks for your input. 

@Jdm_10 Note that you contact our Support Team through chat or over the phone, but Support over the phone is not available on weekends. Click here to get connected.

In regards with your question about fees, our Support Team will be able to review your case and they will give you more information about it. For retailers and resellers in UK, I can mention Curry's, Amazon, John Lewis. 

See you around. 

[Jdm_10]

many thanks. J

[WilsonFitbit]

@Jdm_10 It's been a pleasure! 

Have a great day!