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Sleep data is tracking wrong day

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‎07-16-2021 08:35

‎07-16-2021 08:35

Hi,

I noticed that my sleep data from last night has been logged in my Fitbit as Friday's data, but it should really be Thursday's data. The Fitbit I have is an Alta HR model.

 

Steps I have taken already to try and resolve the issue:

  •  I consulted the Alta HR manual online and reset the Fitbit
  •  I tried restarting my computer
  •  I had an online chat with customer support. They suggested going into my Account settings and resetting the time zone.  However, when I went into my account profile, settings was greyed out and I couldn't access it. The customer service guy told me to restart my computer, but that hasn't fixed either issue (sleep log) or (greyed out settings).

Any thoughts?

Thanks!

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‎07-16-2021 10:54

‎07-16-2021 10:54

Sleep is always credited to the day you wake up, though some find that not intuitive.

If you go to bed Thursday night at 11:00 PM an get up Friday morning at 7:00 AM, that sleep is always credited to Friday.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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