Fitbit Alta HR stopped working

[JBajc]

I’ve had issues with my Fitbit for 2 weeks now. It wouldn’t track my detailed sleep patterns until I did a reset yesterday and it worked fine. I just came back from a run and now it doesn’t work at all anymore. No green lights, can’t sync, absolutely nothing. I tried resetting it and my phone won’t detect it either. 

I’m super disappointment since I love my Fitbit and haven’t even had it for a year. 

[Odyssey13]

Hello and welcome to the forums @JBajc 

A moderator has been notified about your post and will be stopping by to offer assistance. Thanks for coming to the forums.

[EdsonFitbit · Accepted solution]

@JBajc Welcome to the Fitbit Community. Sorry for the delayed response.

I'm sorry to hear that your Fitbit Alta HR is no longer working. Thank you for trying to get it resolved before contacting us. I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thanks for your patience in the meantime.

@Odyssey13 Thanks for your support.

If you have any question, please don't hesitate to contact us at any time.

[kmetzger99]

Hi, 

Did this get resolved?  What ended up being the solution?  Mine stopped working in September, I have been trying everything in all the different google searches to fix it.  All I get is a scrolling message www.fitbit.com/setup , which I also did several times.  It charges fine, so it is getting connected.  

I talked to another user, and she said I might be able to replace it.   

Thank you!

Kathy

[Medievalfaerie]

I’m having the same problem! Mine is only a year old and I’ve gone through the steps to do a restart, which works for only about half a day. It’s really frustrating. 

[BigKahunaa]

I am also having this problem. My fitbit never usually caused me any trouble, and all of a sudden it no longer works 😭. Please can someone help me

[Madpetal542]

My Alta hr stopped working, no display of any kind whatsoever, wont even charge, only 18 months old 

any ideas how I can restart

[Madpetal542]

I have exactly the same issues, I was on holiday and it just stopped working 

its only 18 months old 

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community. Sorry for the delayed response.

I regret to hear that you are having difficulties with your Fitbit Alta HR.

If you haven't done it already, please visit this article for instructions to resolve battery issues.

@BigKahunaa I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance.

If you need further assistance, please let me know.

[Piianogal]

I’m having the same problem!!

[jhrdzdluna]

https://help.fitbit.com/articles/en_US/Help_article/1186.htm fitbit has this article for how to restart devices, it worked for me.

[EdsonFitbit]

Welcome to the Fitbit Community @Piianogal @jhrdzdluna.

@Piianogal, thank you for letting us know that you are having the same problem. According to our records our team is currently providing assistance to you. Thank you for your patience while dealing with this situation.

@jhrdzdluna, thank you for your help.

Please let us know if you have any question.