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Fitbit Alta HR won't start

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‎12-13-2019 04:43 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-13-2019 04:43 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hi,I've been experiencing an issue with my Alta hr.It won't turn on, vibrate and I've tried tried the restart suggestions. I've had me device for just over a year. I've cleaned it as suggested. Any thoughts? No device found on my phone, says 87 percent charged, but screen is dead and no vibrate. Would appreciate any help. 

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‎12-13-2019 15:13

‎12-13-2019 15:13

Hi @Franie,

 

It sounds like it's time to contact Support and ask them for a battery test.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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