Fitbit Alta HR

[Kaitlyn-h]

I just bought this Fitbit Alta HR just over a week ago and it’s not tracking my heart rate. It worked for the first little bit then stops. I’ve reset it and it tracks sometimes for up to a day and then stops working again. 

[Odyssey13]

Hi @Kaitlyn-h  did you set it up on the app to monitor your heart rate? Click for the user manual and related help articles area. Try a restart and sync, too. Was this purchased as a new device? These were retired a while back and no longer for sale at Fitbit. I have one and love it.

[Kaitlyn-h]

Yes, the heart monitor was set up in the app. As I said it worked and monitored for about a day then stopped. If I reset the Fitbit by pressing the button on the charger 3 times it’s resets and again monitors for up to a day and stops again. I did buy it new from Walmart it was the last one but I wanted the same as what I had.

Thanks Kaitlyn

[Odyssey13]

You might still be under warranty. Did you contact support?

[Kaitlyn-h]

No I wasn’t sure how to contact them? If there a email or a number I can call?

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options