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Fitbit Alta not working

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‎10-25-2020 12:50

‎10-25-2020 12:50

Though fully charged, blank screen as soon on as taken off charging unit. Not working 

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‎10-30-2020 17:39

‎10-30-2020 17:39

Hi @Sachi231,

 

The screen is supposed to go blank after you take it off the charger.  Can you sync your device at all?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎11-02-2020 10:18

‎11-02-2020 10:18

For me the screen reamins blank all the time, it doesn't react to touch and should be fully charged already. I don't know what else to do, may the software be out of date?

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‎01-09-2021 07:16

In response to FuenSG

‎01-09-2021 07:16

Hello @Sachi231 @FuenSG Welcome to the Community Forums! @DramaQueenDiva Thanks for the input!

 

@Sachi231 I was told by the Support Team that you contacted them and a case was created for you. I would suggest you to please update your case if you need further assistance or if you have questions about the outcome. 

 

@FuenSG If you haven't done so, I recommend performing a restart, for the restart, you can go to the following link: How do I restart my Fitbit device?

 

Let me know how it goes. 

 

Wilson M. | Community Moderator, Fitbit.
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