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Fitbit Alta screen is not responding

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‎07-07-2021 12:50 - last edited on ‎09-07-2021 06:10 by Fitbit Moderator

‎07-07-2021 12:50 - last edited on ‎09-07-2021 06:10 by Fitbit Moderator

My Fitbit is fully charged, it allows to sync, but when i put it on my arm, screen is not responding.

 

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎07-09-2021 03:59

‎07-09-2021 03:59

I'm having the same issue. I followed restarting instructions a few times. I see the screen on the charger, but when I remove it the screen no longer shows. No amount of tapping works. Last night it did not track my sleep. Frustrating!

 

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‎07-09-2021 05:01

In response to myrgrls

‎07-09-2021 05:01

Hi, thank you for reply.
Did restart helped? Is your fitbit working now?


Sent from my iPhone
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‎07-09-2021 05:09 - last edited on ‎07-14-2021 17:59 by Fitbit Moderator

In response to Antii

‎07-09-2021 05:09 - last edited on ‎07-14-2021 17:59 by Fitbit Moderator

No it’s still not working. --
Susan Meyer Sent from iPad

Moderator Edit: Formatting

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‎07-09-2021 08:02

‎07-09-2021 08:02

I also have this problem with mine. I have only had it for about 4 months and it already stopped displaying. The screen shows me the battery and vibrates but wont show me my steps or any other info. This also happened to the last one I bought after a couple of months. I thought maybe that one was just defective but clearly there must be something with the design. I paid over 100$ for both and that's just too much to spend on something and only get a few months wear out of it .

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‎07-10-2021 06:58

‎07-10-2021 06:58

Having same issue. Did you ever find a solution to it?

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‎07-10-2021 07:21 - last edited on ‎09-07-2021 06:11 by Fitbit Moderator

In response to TOB64

‎07-10-2021 07:21 - last edited on ‎09-07-2021 06:11 by Fitbit Moderator

I contacted customer service. They looked into my fitbit record and device, I've been a member since 2014. Since it was 3 years old, it was not under warranty. They gave me a 35% discount on a new device. I purchased a Versa 3.  I suggest contacting customer service if you have done all the steps to restart it.

 

Since your device is new and probably under warranty, I'd contact customer service. They may send you a new one.

I did contact customer service. They looked into my fitbit record and device, I've been a member since 2014. Since my Alta HR was 3 years old, it was not under warranty. They gave me a 35% discount on a new device. I purchased a Versa 3.  I suggest contacting customer service if you have done all the steps to restart it. 

 

 

Moderator edit: merged reply

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‎07-29-2021 05:35

‎07-29-2021 05:35

Mine just stopped working, too. Fully charged and synced yesterday but now screen won't display. Apparently they have decided we all need to purchase new ones ☹

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‎07-30-2021 00:41

In response to GrammaB6

‎07-30-2021 00:41

Hi,

it looks like this is a very common problem to many users.
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