Alta HR Suddenly Stopped Working

[aellis26]

I bought my Fitbit Alta HR March 28, 2018 and on Sunday (April 21, 2019) when it was half-charged it just died and won't turn back on.  

I tried using the reset button (pushing three times) but to no avail.  Help?!? 

[bingomez]

Same thing... happened to me.. 

[maggie312]

Where is the reset button? Mine no longer holds a charge 

[123mdv]

Same for me!

[NicoleHut]

Mine worked fine this morning at gym. Then all a sudden stoped working a couple hours ago? Has a full charge. It’s only 6 months old 

[LiliyaFitbit]

Hello @aellis26, @maggie312 and @NicoleHut thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around @bingomez and @123mdv ! I am sorry for the delayed response. 

@aellis26 thank you for providing the additional details and for your efforts to resolve the issue with your device not turning on. I would like to confirm if these are the steps you've tried to restart your device: How do I restart my Fitbit device? Some users also find helpful these troubleshooting steps Why isn't my battery charging on my Fitbit device? 

@bingomez thank you for sharing your experience. Have you tried the steps mentioned above already? If not, please give it a try. 

@maggie312 thank you for sharing your experience with your Alta HR not holding a charge. I appreciate your efforts, you can find the steps how to reset the tracker here. The reset button is on the end of the charging cable that is plugged into your computer. Battery use is affected by various factors and settings and I recommend following these tips to prevent battery drain at Can I improve my Fitbit device's battery life?

@123mdv and @NicoleHut thank you for joining the conversation and sharing your experience. I could see that you got in touch with our Support team about this and that they were able to help you. I appreciate your time and efforts!

Please keep me posted.

[aellis26]

@LiliyaFitbit yes, those are the steps I took. 

---

---

[LiliyaFitbit]

Hi @aellis26 , thank you for your reply. 

I appreciate your time and efforts! Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions. 

If you have any questions, feel free to let me know.

[bingomez]

I took the same steps mine is still not working- I'm going Apple watch.

Thanks Laura
Sent from my iPhone

[123mdv]

Hi Laura,

I actually phoned Fitbit support, we tried a number of troubleshooting
steps and they finally agreed to send me a replacement, as my warranty
was still valid. It arrived promptly and, overall, it was a very good
experience.

-Maarten

[LiliyaFitbit]

Hi @bingomez and @123mdv , it's nice to see you around!

@bingomez thank you for time and efforts. I understand your position, I've gone ahead and escalated your case to our Support team so they can provide options based on your warranty. They will be in contact with you shortly, please keep an eye on your inbox.

@123mdv thanks for taking the time to get in touch with our Support Team. I'm glad to hear that you had a great experience with them and received a replacement already!

I'll be around if you need further assistance.

[debmed13]

mine is just a little over the 1 year and it suddenly started shutting off for no reason, also having to charge it everyday all of a sudden. when it shuts off, it still has half charge.  I chatted with someone and he couldn't help me and wanted to give me a discount to purchase a new one, like I will waste more money for something that doesn't last very long. I am so disappointed in this and for the price it should last longer than a year.  Ridiculous

[smh_117]

Mine worked fine until last night! It has a full charge but will not come on. Any suggestions to get it to work again? Thx

[LiliyaFitbit]

Hello @debmed13  and @smh_117 , thanks for joining the conversation, it's great to welcome new members to the Fitbit Community!

@debmed13 I'm sorry to hear about your experience and understand how you are feeling. Thank you for letting me know that you've contacted Customer Support about this already. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. 

@smh_117 thank you for sharing the details of the issue with your tracker. Have you tried to restart your device by following these steps: How do I restart my Fitbit device?

I'll be around if you need further help!

[debmed13]

I just plug in my charger and push the button 3 times every 3 seconds until it comes on.

Many, Many restarts. It still stops whenever it feels like it.

Moderator edit: merged reply

[LiliyaFitbit]

Hi @debmed13 , thank you for your reply. 

I appreciate your efforts to resolve the issue. Since you've been in touch with Customer Support already, I recommend to keep working with them as they are going to take care of you. 

If you have any questions, feel free to let me know.

[debmed13]

I was told he was going to escalate my problem to someone else and have not heard anything since.

[LiliyaFitbit]

Hi @debmed13 thank you for the update!

I've confirmed that you should be getting a reply from Customer Support soon. Please keep an eye on your inbox. I appreciate your patience. 

I'll be around if you need further assistance.

[LynnetteRB]

My Alta HR was fully charged on Saturday 7/20/19 and I felt it vibrate when I reached 10,000 steps partway through my stint as a walking scoreboard at golf tournament. I was excited and expecting another 15,000 or so step day. When I got home, my device was non-responsive. I read other help suggestions here, just did a reset, got an exclamation point symbol which means the battery was totally drained; it is now about 3/4 charged. I just synched with the FitBit app on my phone and it appears the device stopped at 11,123 steps on Saturday. Why the sudden drain of my battery??

[cmptcp]

Mine did exactly the same thing on the same day. I am trying to charge it now. I was hiking and was over 30000 steps when it quit.