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Fitbit Alta turns off

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‎01-24-2021 05:36 - last edited on ‎01-25-2021 10:46 by Fitbit Moderator

‎01-24-2021 05:36 - last edited on ‎01-25-2021 10:46 by Fitbit Moderator

Hi I have a fit bit alta an when it gets to 75% battery it turns off as if it’s flat I’ve reset it an still does the same any help to what the problem could be .? 

 

 

Moderator edit: subject for clarity/word choice

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‎01-28-2021 13:23 - last edited on ‎08-26-2024 04:51 by Fitbit Moderator

‎01-28-2021 13:23 - last edited on ‎08-26-2024 04:51 by Fitbit Moderator

Welcome to the Community, @Charley666.

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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