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Fitbit Alta won’t sync to a different user

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‎03-31-2021 12:05

‎03-31-2021 12:05

My partner is using our daughters old Alta but it won’t sync to his phone or Bluetooth 

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‎04-01-2021 18:23

‎04-01-2021 18:23

Hi @wardy72,

 

He needs to create his own Fitbit account and set it up as a new device in order for it to work for him.  Your daughter will retain all of her information, but her old Alta will start anew for your partner.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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